Frequently asked questions
What is Tendawell?
We help families find and arrange care for a relative in Nigeria, whether you live in Nigeria or abroad. You can search our directory yourself, or tell us what your relative needs and we will introduce you to a suitable local provider.
What does Tendawell cost families?
Consultation is always free. You pay a one-off ₦20,000 only once care starts. Searching our directory and getting advice from us costs nothing. If we match you with a provider and care with that provider actually starts, you pay Tendawell a one-off fee of ₦20,000. There is no fee if we don't find a match or if care doesn't start. We'll send you payment details once care has started. If care ends within the first 7 days, we refund the ₦20,000 in full. Our fee is separate from the cost of care, which you agree and pay directly with the provider.
Are all the providers on this site checked by Tendawell?
No. Our directory lists providers from publicly available information so you can see what is out there. Only providers marked with the Tendawell Partner badge have agreed partnership terms with us. Always check credentials yourself before arranging care; our question checklist can help.
Do you publish reviews or ratings?
Not yet. We will only publish reviews from people who have really used a provider, after we have checked their connection to that provider. Until then every listing says "No family reviews yet". We never invent reviews, scores or awards. How reviews will work.
How does Tendawell make money?
Partner providers pay us a one-off referral fee of 10% of the client's first month, and only after care has actually started. Families pay a one-off ₦20,000 fee, also only once care starts. Searching and advice are free, and nobody pays us if care doesn't start. More about us.
How do you check partner providers?
We are new and launching in Lagos and Enugu on 23 November 2026. Before a provider gets the Partner badge we plan to check their registration, staff qualifications and references and have a direct conversation with them. See how we check partners.
Which areas do you cover?
Our matching service starts in Lagos and Enugu on 23 November 2026, followed by Abuja (FCT) and Oyo. The directory lists providers in other states too.
Can I arrange care from the UK, US or elsewhere?
Yes. Many of the families we speak to live abroad. Read our guide to arranging care from abroad.
What if the care isn't working out?
Tell us. We will talk to the provider with you and, if needed, help you find another option.
Is Tendawell an emergency service?
No. In an emergency in Nigeria, call 112 or go to the nearest hospital.
I'm a carer or nurse. Can you help me find work?
Yes. Register on our care jobs page and we will try to match you with care providers that are hiring.
Can't find your answer? Contact us.