Privacy policy
Draft, pending legal review. This page explains how we intend to work. It has not yet been reviewed by a lawyer and may change before Tendawell is formally registered.
This policy explains how Tendawell ("we", "us") collects and uses personal data. We aim to follow the Nigeria Data Protection Act 2023 (NDPA) and guidance from the Nigeria Data Protection Commission (NDPC).
Who we are
Tendawell is a care-matching and information service founded by Joshua Eze. It is not yet registered as a company; we will add registration details here once it is. For anything about your data, email carelinkngr@gmail.com. You can also reach us by phone or WhatsApp :
Families in Nigeria: +234 803 798 5961 · WhatsApp
Families abroad (UK, Europe, US): +44 7470 567637 · WhatsApp
What we collect
- Families: what you send us when you request care or email us, such as your name, contact details, where you live, your relative's town and state, and the kind of care they need. This can include health information, which the NDPA treats as sensitive personal data.
- Carers and nurses: what you send when you register for care jobs, such as your name, phone, role, location, experience and qualifications.
- Providers: business contact details published by the provider or in public sources, and anything you send us.
- Website: our hosting provider keeps basic technical logs (such as IP address and pages requested) for security. We don't use advertising or analytics cookies.
Why we use it, and our lawful basis
- To reply to you and help find care, using your consent and the steps you ask us to take. For health information we rely on your explicit consent, which you can withdraw at any time.
- To match carers with hiring providers, with your consent. We only share your details with a specific provider with your permission.
- To run a directory of care businesses, based on our legitimate interest in helping families find care. Providers can object or ask for removal at any time.
- To meet legal obligations and handle complaints.
Who we share it with
- Care providers you ask us to introduce you to, and only what they need.
- Service providers that help us run Tendawell, including Google (email) and Vercel (website hosting). These may store data outside Nigeria; where they do, we rely on safeguards permitted under the NDPA.
- Authorities, where the law requires it or someone is at serious risk.
We never sell personal data.
How long we keep it
We keep request and registration details for as long as we are helping you, and then for up to 24 months in case you come back to us or a complaint arises, unless you ask us to delete them sooner.
Your rights
Under the NDPA you can ask to access your data, correct it, delete it, restrict or object to how we use it, receive a copy to move elsewhere, and withdraw consent. Email us and we'll respond as quickly as we can and within the time the law requires. If you're unhappy with our answer, you can complain to the Nigeria Data Protection Commission.
Security
We limit who can see your information and use accounts protected with strong passwords and two-step sign-in. Please don't email us copies of ID or certificates unless we ask.
Changes
We'll update this page if anything changes and show the date at the top.